Our Process

UNDERSTAND EVERY STEP

Our Proven Process

Our proven process transforms complex revenue challenges into stable, high-performing systems—protecting cash flow, enhancing visibility, and positioning organizations for long-term success.

01 Stabilize

0 to 3 Months

Advanced analytics, payer stratification, and cash gap identification

Front-end repair: Seamless, patient onboard process established. Insurance eligibility, verification of benefits, pre-authorizations, and pre-visit documentation captured

Strengthen leadership and daily cash control; quick wins prioritized

RCM quality and productivity standards established. Reporting package including leadership dashboards with daily and weekly flash reporting

OUTCOME: Early lift in daily collections; visible reduction in A/R aging.

02 Optimize

3 to 6 Months

Five KPIs institutionalized (e.g., Clean-Claim %, First-Pass Payment %, Denial Rate, DSO, A/R >90)

Root-cause elimination and SOP deployment across clinics and RCM

Platform tuning: scrubber rules by payer; clearinghouse performance management

OUTCOME: Sustained trajectory improvement and lower cost-to-collect.

03 Establish

Sustain Change

Operating cadence, ownership, and accountability at every level

Upgraded talent and clarified roles, with training to standard

Compliance-focused policies and procedures, a culture of anticipation over reaction, and a continuous improvement loop

OUTCOME: A self-sufficient organization that protects EBITDA and valuation.

Explore Our Services

Ready to strengthen your organization’s performance from the inside out? Our specialized RCM services turn proven processes into lasting performance—delivering measurable results at every stage of transformation.

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If you would like to discuss a particular revenue cycle performance challenge, please give us a call to discuss how SHC can inform your next steps.

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